FAQs

How will my items be shipped to me?

All items are sent using Royal Mail Standard and Standard International delivery, and Parcelforce for larger parcels.  Smaller items are sent in cardboard mailing boxes to ensure the items arrive safely. Strong cardboard envelopes are used to send art prints so your prints arrive flat and pristine, ready to go straight into a frame.

Do you ship to overseas?

Yes we do!  Please be aware that if buying from outside the UK you are responsible for paying any import charges, taxes or bank currency conversion charges that you may get charged.

What payment methods do you accept?

We accept payments from Visa (credit and debit cards), MasterCard (credit and debit cards) and American Express.

How much do you charge for postage?

Postal charges are a flat rate of £3.00 for all deliveries to the UK, and £5.50 for all international deliveries.  

How long will it take for my items to arrive?

For deliveries within the UK please allow 7 working days for your parcel to arrive from the time of purchase.  Deliveries to the rest of Europe are typically within 10 working days and the rest of the world within 14 working days.  

What if my items arrive faulty?

Please view our returns policy which outlines instructions of what to do if your item arrive faulty.  

Can I use images from this site for my blog/magazine?

If you would like to feature Hedgerow on your blog or magazine we would love to hear from you! Please get in touch if you would like interviews, to feature products or use any of the images from this site.  All images are strictly copyright of Catherine Frere-Smith (unless otherwise stated) so please ask permission before using any images from this site.  

How do I get in touch?

To get in touch please use our contact page or email info@hedgerowdesigns.com.